A buyer comparing tiers is comparing prices, and the price is the easy number. The one that stops you is the allowance. We coded the AI allowance of 106 B2B software companies and found 9 that publish a ladder of allowances, 5 that publish a single number and then a word, and 1.6x to 10.0x between the tiers of the ones that publish a ladder.
Most software pages publish a price for every tier and most of them say nothing about how much you get at each tier, which is why the price is the number buyers compare. Of the 106 companies in our dataset, 14 publish a tiered AI allowance at all, and only 9 of those publish a ladder with more than one number in it.
Where a ladder exists, the tiers are not evenly spaced. The median step between two published tiers is 2.5x, the smallest is 1.6x and the largest is 10.0x. 5 of the 15 steps we could measure are five times or more, and 4 are eight times or more. A buyer who assumes the next tier is twice the work is wrong on a third of the steps we found.
And the top of the range is usually a word rather than a number. 7 of the 14 tiered publishers stop at Unlimited or at custom, which means the part of the ladder where the decision actually gets made is the part you cannot see.
There is a floor problem as well, and it catches people earlier. 1 of the tiered publishers give the lowest tier nothing at all, so the first limit you hit may be the entry plan rather than the top one.
Last verified 2026-10-23. Prices and allowances change without notice. Re-read the table before you rely on a row in it.
Every vendor in the dataset whose pricing page publishes an AI allowance that changes by tier, with the step between each pair of tiers. The step is the ratio of the published allowances, so it is arithmetic on the vendor's own numbers.
| Vendor | What is metered | Allowance by tier | Step between tiers | Top of the range |
|---|---|---|---|---|
| Archbee | AI tokens, add-on allocation by plan | 20M / 40M / 100M | 2x, 2.5x | a number |
| Chatwoot | Captain AI credits per tier | 0 / 300 / 500 / 800 | 1.67x, 1.6x | a number |
| Noloco | AI credits per tier per month | 30 / 250 | 8.33x | custom |
| Polleverywhere | AI prompts per tier per month | 10 / 100 | 10x | Unlimited |
| Streak | AI credits per user per month | 20 / 150 / 500 | 7.5x, 3.33x | a number |
| Thunkable | AI tokens per tier | 2K / 20K / 50K / 100K | 10x, 2.5x, 2x | a number |
| UserGems | AI actions, converted from credits | 400K / 1M / 2.5M | 2.5x, 2.5x | a number |
| WeWeb | AI tokens | 1M / 10M | 10x | a number |
| Retool | pooled AI credits | 250 / 1K | 4x | a number |
The step from one tier to the next, for every ladder in the dataset. A bar chart would be the wrong shape here, because the point is the spread and where the steps cluster.
The median step is 2.5x and the largest is 10.0x. The steps cluster at the bottom and tail off, which means the typical vendor roughly doubles the allowance and the exceptional ones multiply it.
A ladder with even steps can be planned against. A ladder with uneven steps has to be read.
The smallest step we found is 1.6x and the largest is 10.0x, with a median of 2.5x between them. So the typical vendor roughly doubles the allowance when you go up a tier, and the exceptional ones multiply it by five, eight or ten. The exceptional ones are where the overspend happens, because a buyer who has learned to expect a doubling does not budget for a ten times jump.
The step is also not always in the vendor's favour. A ten times jump in allowance for a small jump in price is a generous tier, and a two times jump for a large price rise is a thin one. Without both numbers you cannot tell which you are looking at, and the price is the one you can see.
There is a second problem with an even ladder, and it is the one buyers hit first. The floor. 1 of the tiered publishers give the lowest tier nothing at all, so the first thing you hit may be the entry plan rather than the top one, and the top of the ladder is irrelevant if the bottom of it is zero.
These vendors publish exactly one allowance and then write unlimited or custom above it. You can see the bottom of the range and not the top.
| Vendor | The one number published | Above it |
|---|---|---|
| Trymito | 150 AI completions per month | Unlimited |
| Slite | 30 AI search questions per seat per month | Unlimited |
| SilkChart | 10 AI Coach feedback calls per month | Unlimited |
| Spline | 10K AI credits per month | custom |
| Evidence | 20K credits per month | custom |
It is the only row in the dataset where an allowance ladder and a price ladder are published for the same set of tiers.
Streak publishes AI credits per user per month as 20 / 150 / 500, and prices the three tiers at $59 / $69 / $129. The first step up is 7.5x on the allowance and 1.17x on the price, which is 6.41x more AI work per dollar. The second step is the other way round, at 6.41x the work per dollar falls.
That is the whole argument for reading the allowance rather than the price. A buyer who only reads prices sees a cheap middle tier and a normal top tier. A buyer who reads the allowance sees that the middle tier is where the value is and that the top tier is where the value ends.
It is also why we cannot compute a market-wide figure here. One vendor in 106 publishes both ladders, and one case is an anecdote rather than a finding.
The nine vendors that publish a tier ladder, one at a time, with the unit they meter in and where the top of the range sits. The units are the part that stops buyers comparing them, and each one reads differently.
3 levels publishedTop tier is a number
AI tokens, add-on allocation by plan.
20M / 40M / 100M.
2x, 2.5x.
a number.
4 levels publishedTop tier is a number
Captain AI credits per tier.
0 / 300 / 500 / 800.
1.67x, 1.6x.
a number.
2 levels publishedTop tier is a word
AI credits per tier per month.
30 / 250.
8.33x.
custom.
2 levels publishedTop tier is a word
AI prompts per tier per month.
10 / 100.
10x.
Unlimited.
3 levels publishedTop tier is a number
AI credits per user per month.
20 / 150 / 500.
7.5x, 3.33x.
a number.
4 levels publishedTop tier is a number
AI tokens per tier.
2K / 20K / 50K / 100K.
10x, 2.5x, 2x.
a number.
3 levels publishedTop tier is a number
AI actions, converted from credits.
400K / 1M / 2.5M.
2.5x, 2.5x.
a number.
2 levels publishedTop tier is a number
AI tokens.
1M / 10M.
10x.
a number.
2 levels publishedTop tier is a number
pooled AI credits.
250 / 1K.
4x.
a number.
This is the part that stops a buyer from doing the obvious thing, which is to put the nine vendors side by side and find the cheapest.
The nine ladders we found meter in tokens, in credits, in prompts, in questions, in calls, in completions and in actions. A token is a fraction of a word. A prompt is a question with a fixed length. A credit is whatever the vendor says it is, and on the vendors we read, it is usually a number of model calls. An action is a step in a workflow. None of them convert into each other without the vendor's own conversion, and the vendor is the only party who has it.
So the comparison you can make is not which vendor gives you the most for the money. It is which vendor's unit matches the work you are actually doing. A team that runs two hundred short prompts a month and a team that runs twenty long ones will burn the same unit at very different rates, and no price comparison between them means anything.
The second thing the units tell you is where the vendor has put the pricing pressure. Credit-based ladders put the pressure on volume, which scales with your usage and gets worse as you succeed. Per-seat ladders put it on your team, which is predictable and gets worse as you hire. A per-minute or per-incident unit puts it on the hardest thing to forecast. Reading the unit is a faster way to understand a pricing model than reading the tiers.
The findings, in the order they matter to a buyer picking a tier.
The median step is 2.5x and the largest is 10.0x. 5 of the 15 measurable steps are five times or more, so the assumption that the next tier is about twice the work fails often.
7 of the 14 tiered publishers stop at Unlimited or custom. The tier where the decision happens is the one you cannot price.
1 of the tiered publishers give the lowest tier nothing at all, so the entry plan can be the first thing to break.
Streak is the only row where an allowance ladder and a price ladder cover the same tiers, and the gap between them is 6.41x of work per dollar. One case is an anecdote, and the page says so.
Two vendors, one real workload, and the arithmetic that a pricing page does not do for you.
Vendor A sells AI credits per user per month, in tiers of 20 / 150 / 500, at $59 / $69 / $129. Vendor B meters prompts per tier per month, in tiers of 10 / 100. You have a team, and you expect to run a few thousand prompts a month across it.
Vendor A's ladder, as published, gives you the credits. How many prompts that is depends on the vendor's own conversion, and it is not on the pricing page. So the first thing you have to do is ask, and the answer will tell you which tier you land on.
Vendor B's ladder tells you the tier directly, because it is counting the same thing you are counting. Which means Vendor B is the easier comparison and Vendor A is the cheaper one, and the gap between those two statements is the whole buying decision.
This is why the unit is the first thing to read and the last thing to assume. A comparison page that puts two vendors in a table without telling you the unit is not a comparison, it is a list. A comparison that tells you the unit, and shows you where each one's ladder stops being a number, is a decision you can make.
The gap is a disclosure gap, and these are the disclosures that close it.
| Ask this | Why it matters |
|---|---|
| What is included at the tier I am on, in the unit I will actually use? | Credits, prompts, tokens, minutes and seats are not interchangeable, and the unit is usually the one the vendor meters in. |
| What is the allowance at the tier above, and is it a number or a word? | A word at the top means the price step is the only comparison you have, and it is the weaker of the two. |
| How far apart are the tiers, and what does the price step do? | The gap between the allowance step and the price step is your actual cost curve. |
| What happens at the tier below, and what does the floor give me? | The first limit you hit is often the entry tier, not the top one. |
This study cannot tell you, because the answer depends on the unit and the unit depends on your workload. What it can tell you is that the tier structure is uneven and that the top of the range is often not a number, so the question has to be put to the vendor.
It depends which side of it you are on. A ten times jump in allowance for a small price step is a generous tier you can grow into. A ten times jump in price for a small allowance step is the classic bait, and it is invisible unless you read both ladders.
Because almost none of them publish a tiered allowance to begin with. The rest publish a price, an AI mention, a single allowance or a contact form, and none of those is a ladder you can read.
It means the vendor has not told you where the cliff is, which is not the same thing. Unlimited usually means a fair use limit that is not written down, and you will meet it in month two rather than in the pricing page.
No, and the same reasoning applies to the price premium. One vendor in the set publishes both ladders, which is an anecdote. The finding is the scarcity, not a number.
The same measurement reads differently depending on what you are doing with it.
You are buying. You know which number will stop you, and now you know that the number on the pricing page is usually not it. Ask for the allowance ladder and price the step, not the tier.
You are selling. Fourteen of a hundred and six companies publish a tiered AI allowance, and seven of those stop at a word. Publishing the allowance ladder would put you ahead of most of the market on the one question buyers are asking and cannot answer.
You are writing the comparison. A table of prices without the units is not a comparison, and the units are the part that decides the answer.
You are modelling unit economics. The allowance is the variable that scales with your success, and it is the one your revenue model will not see coming if you price it off the tier name rather than the published number.
The evidence is the 106-company hand-coded AI pricing dataset, collected in July 2026 and published at /research/b2b-saas-ai-pricing. Each record holds a billing-model code and a verbatim note taken from that company's own pricing page, so every figure here traces to a sentence a vendor wrote.
We re-coded the dataset for the shape of the allowance rather than the shape of the price. A ladder is a published per-tier allowance: a number of prompts, credits, tokens, questions, calls or actions that changes by tier. A single published allowance with no tiering is a single, a price ladder with no allowance is a price ladder, and an allowance expressed only as a rate is a unit price. The step between two tiers is the ratio of the published allowances, and every step factor on the page is computed from the numbers rather than read off the page.
The curated coding file carries the verbatim note for every row, and the analysis refuses to run if any of them does not match the record it came from, so the coding can be checked against the source. Two boundaries are worth naming. A vendor that publishes one number and then writes unlimited or custom above it is counted as a floor with a hidden ceiling rather than as a ladder, because the step between two numbers cannot be computed from one. And the work-per-dollar figure comes from a single vendor, because it is the only one in the dataset publishing both ladders.
| Vendor | Page captured | Retrieved | SHA-256 (first 12) |
|---|---|---|---|
| ai-pricing-dataset | data/research/s2/codes_batch1.json | 2026-07-23 | d914ecb951d7 |
Covering this research? Please link the primary source so readers can verify the data and methodology:
Markdown: [What stops you first is the allowance, not the price | DataDab Research](https://www.datadab.com/research/pricing-entitlement-cliffs)
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