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Original research · October 2026 · Last verified 2026-10-23

What stops you first is the allowance, not the price

A buyer comparing tiers is comparing prices, and the price is the easy number. The one that stops you is the allowance. We coded the AI allowance of 106 B2B software companies and found 9 that publish a ladder of allowances, 5 that publish a single number and then a word, and 1.6x to 10.0x between the tiers of the ones that publish a ladder.

9
Of 106 companies, those publishing a tier ladder
2.5x
The median step between two published tiers
7
Tiered publishers whose top tier is the word unlimited or custom
Short answer

The price is the number you can compare. The allowance is the number that stops you.

Most software pages publish a price for every tier and most of them say nothing about how much you get at each tier, which is why the price is the number buyers compare. Of the 106 companies in our dataset, 14 publish a tiered AI allowance at all, and only 9 of those publish a ladder with more than one number in it.

Where a ladder exists, the tiers are not evenly spaced. The median step between two published tiers is 2.5x, the smallest is 1.6x and the largest is 10.0x. 5 of the 15 steps we could measure are five times or more, and 4 are eight times or more. A buyer who assumes the next tier is twice the work is wrong on a third of the steps we found.

And the top of the range is usually a word rather than a number. 7 of the 14 tiered publishers stop at Unlimited or at custom, which means the part of the ladder where the decision actually gets made is the part you cannot see.

There is a floor problem as well, and it catches people earlier. 1 of the tiered publishers give the lowest tier nothing at all, so the first limit you hit may be the entry plan rather than the top one.

The only vendor in the dataset publishing both an allowance ladder and a price ladder for the same tiers steps its AI allowance 7.5x for a price step of 1.17x. That is 6.41x more AI work per dollar, and it is the clearest case in the set of the allowance being the real product.

Last verified 2026-10-23. Prices and allowances change without notice. Re-read the table before you rely on a row in it.

The ladders

The companies that publish a ladder, and what each step is worth

Every vendor in the dataset whose pricing page publishes an AI allowance that changes by tier, with the step between each pair of tiers. The step is the ratio of the published allowances, so it is arithmetic on the vendor's own numbers.

VendorWhat is meteredAllowance by tierStep between tiersTop of the range
ArchbeeAI tokens, add-on allocation by plan20M / 40M / 100M2x, 2.5xa number
ChatwootCaptain AI credits per tier0 / 300 / 500 / 8001.67x, 1.6xa number
NolocoAI credits per tier per month30 / 2508.33xcustom
PolleverywhereAI prompts per tier per month10 / 10010xUnlimited
StreakAI credits per user per month20 / 150 / 5007.5x, 3.33xa number
ThunkableAI tokens per tier2K / 20K / 50K / 100K10x, 2.5x, 2xa number
UserGemsAI actions, converted from credits400K / 1M / 2.5M2.5x, 2.5xa number
WeWebAI tokens1M / 10M10xa number
Retoolpooled AI credits250 / 1K4xa number
A step of ten times means the tier above buys ten times the work, and it is a step the price rarely matches. Where the top tier is a word, the range is open at the top and the ladder stops where the decision happens.
The shape of the steps

Every published step between two tiers, in one view

The step from one tier to the next, for every ladder in the dataset. A bar chart would be the wrong shape here, because the point is the spread and where the steps cluster.

2.557.510Archbee: 20M to 40M2xArchbee: 40M to 100M2.5xChatwoot: 300 to 5001.67xChatwoot: 500 to 8001.6xNoloco: 30 to 2508.33xPolleverywhere: 10 to 10010xStreak: 20 to 1507.5xStreak: 150 to 5003.33xThunkable: 2K to 20K10xThunkable: 20K to 50K2.5xThunkable: 50K to 100K2xUserGems: 400K to 1M2.5xUserGems: 1M to 2.5M2.5xWeWeb: 1M to 10M10xRetool: 250 to 1K4x

The median step is 2.5x and the largest is 10.0x. The steps cluster at the bottom and tail off, which means the typical vendor roughly doubles the allowance and the exceptional ones multiply it.

The spacing

Why the steps are not even, and why that matters

A ladder with even steps can be planned against. A ladder with uneven steps has to be read.

The smallest step we found is 1.6x and the largest is 10.0x, with a median of 2.5x between them. So the typical vendor roughly doubles the allowance when you go up a tier, and the exceptional ones multiply it by five, eight or ten. The exceptional ones are where the overspend happens, because a buyer who has learned to expect a doubling does not budget for a ten times jump.

The step is also not always in the vendor's favour. A ten times jump in allowance for a small jump in price is a generous tier, and a two times jump for a large price rise is a thin one. Without both numbers you cannot tell which you are looking at, and the price is the one you can see.

There is a second problem with an even ladder, and it is the one buyers hit first. The floor. 1 of the tiered publishers give the lowest tier nothing at all, so the first thing you hit may be the entry plan rather than the top one, and the top of the ladder is irrelevant if the bottom of it is zero.

The half-ladders

The publishers who give you the floor and hide the ceiling

These vendors publish exactly one allowance and then write unlimited or custom above it. You can see the bottom of the range and not the top.

VendorThe one number publishedAbove it
Trymito150 AI completions per monthUnlimited
Slite30 AI search questions per seat per monthUnlimited
SilkChart10 AI Coach feedback calls per monthUnlimited
Spline10K AI credits per monthcustom
Evidence20K credits per monthcustom
Publishing a floor and a ceiling separately is a reasonable way to sell. It is also the reason a buyer cannot tell which tier they need.
The clearest case

One vendor shows both ladders, and the gap between them is the product

It is the only row in the dataset where an allowance ladder and a price ladder are published for the same set of tiers.

Streak publishes AI credits per user per month as 20 / 150 / 500, and prices the three tiers at $59 / $69 / $129. The first step up is 7.5x on the allowance and 1.17x on the price, which is 6.41x more AI work per dollar. The second step is the other way round, at 6.41x the work per dollar falls.

That is the whole argument for reading the allowance rather than the price. A buyer who only reads prices sees a cheap middle tier and a normal top tier. A buyer who reads the allowance sees that the middle tier is where the value is and that the top tier is where the value ends.

It is also why we cannot compute a market-wide figure here. One vendor in 106 publishes both ladders, and one case is an anecdote rather than a finding.

Ladder by ladder

Each ladder, with what it publishes

The nine vendors that publish a tier ladder, one at a time, with the unit they meter in and where the top of the range sits. The units are the part that stops buyers comparing them, and each one reads differently.

Archbee

3 levels publishedTop tier is a number

What it meters

AI tokens, add-on allocation by plan.

The ladder as published

20M / 40M / 100M.

What each step is worth

2x, 2.5x.

Where the range stops

a number.

Chatwoot

4 levels publishedTop tier is a number

What it meters

Captain AI credits per tier.

The ladder as published

0 / 300 / 500 / 800.

What each step is worth

1.67x, 1.6x.

Where the range stops

a number.

Noloco

2 levels publishedTop tier is a word

What it meters

AI credits per tier per month.

The ladder as published

30 / 250.

What each step is worth

8.33x.

Where the range stops

custom.

Polleverywhere

2 levels publishedTop tier is a word

What it meters

AI prompts per tier per month.

The ladder as published

10 / 100.

What each step is worth

10x.

Where the range stops

Unlimited.

Streak

3 levels publishedTop tier is a number

What it meters

AI credits per user per month.

The ladder as published

20 / 150 / 500.

What each step is worth

7.5x, 3.33x.

Where the range stops

a number.

Thunkable

4 levels publishedTop tier is a number

What it meters

AI tokens per tier.

The ladder as published

2K / 20K / 50K / 100K.

What each step is worth

10x, 2.5x, 2x.

Where the range stops

a number.

UserGems

3 levels publishedTop tier is a number

What it meters

AI actions, converted from credits.

The ladder as published

400K / 1M / 2.5M.

What each step is worth

2.5x, 2.5x.

Where the range stops

a number.

WeWeb

2 levels publishedTop tier is a number

What it meters

AI tokens.

The ladder as published

1M / 10M.

What each step is worth

10x.

Where the range stops

a number.

Retool

2 levels publishedTop tier is a number

What it meters

pooled AI credits.

The ladder as published

250 / 1K.

What each step is worth

4x.

Where the range stops

a number.

The units

Nine ladders, nine different units, and no conversion between them

This is the part that stops a buyer from doing the obvious thing, which is to put the nine vendors side by side and find the cheapest.

The nine ladders we found meter in tokens, in credits, in prompts, in questions, in calls, in completions and in actions. A token is a fraction of a word. A prompt is a question with a fixed length. A credit is whatever the vendor says it is, and on the vendors we read, it is usually a number of model calls. An action is a step in a workflow. None of them convert into each other without the vendor's own conversion, and the vendor is the only party who has it.

So the comparison you can make is not which vendor gives you the most for the money. It is which vendor's unit matches the work you are actually doing. A team that runs two hundred short prompts a month and a team that runs twenty long ones will burn the same unit at very different rates, and no price comparison between them means anything.

The second thing the units tell you is where the vendor has put the pricing pressure. Credit-based ladders put the pressure on volume, which scales with your usage and gets worse as you succeed. Per-seat ladders put it on your team, which is predictable and gets worse as you hire. A per-minute or per-incident unit puts it on the hardest thing to forecast. Reading the unit is a faster way to understand a pricing model than reading the tiers.

What this exposes

Four things the ladders say about the category

The findings, in the order they matter to a buyer picking a tier.

1

The tiers are not evenly spaced, and most buyers assume they are

The median step is 2.5x and the largest is 10.0x. 5 of the 15 measurable steps are five times or more, so the assumption that the next tier is about twice the work fails often.

2

The top of the range is a word in half the cases

7 of the 14 tiered publishers stop at Unlimited or custom. The tier where the decision happens is the one you cannot price.

3

The floor can be zero

1 of the tiered publishers give the lowest tier nothing at all, so the entry plan can be the first thing to break.

4

Only one vendor lets you see both ladders at once

Streak is the only row where an allowance ladder and a price ladder cover the same tiers, and the gap between them is 6.41x of work per dollar. One case is an anecdote, and the page says so.

Worked example

What comparing two vendors on this actually looks like

Two vendors, one real workload, and the arithmetic that a pricing page does not do for you.

Vendor A sells AI credits per user per month, in tiers of 20 / 150 / 500, at $59 / $69 / $129. Vendor B meters prompts per tier per month, in tiers of 10 / 100. You have a team, and you expect to run a few thousand prompts a month across it.

Vendor A's ladder, as published, gives you the credits. How many prompts that is depends on the vendor's own conversion, and it is not on the pricing page. So the first thing you have to do is ask, and the answer will tell you which tier you land on.

Vendor B's ladder tells you the tier directly, because it is counting the same thing you are counting. Which means Vendor B is the easier comparison and Vendor A is the cheaper one, and the gap between those two statements is the whole buying decision.

This is why the unit is the first thing to read and the last thing to assume. A comparison page that puts two vendors in a table without telling you the unit is not a comparison, it is a list. A comparison that tells you the unit, and shows you where each one's ladder stops being a number, is a decision you can make.

What to do about it

Four questions to ask before you pick a tier

The gap is a disclosure gap, and these are the disclosures that close it.

Ask thisWhy it matters
What is included at the tier I am on, in the unit I will actually use?Credits, prompts, tokens, minutes and seats are not interchangeable, and the unit is usually the one the vendor meters in.
What is the allowance at the tier above, and is it a number or a word?A word at the top means the price step is the only comparison you have, and it is the weaker of the two.
How far apart are the tiers, and what does the price step do?The gap between the allowance step and the price step is your actual cost curve.
What happens at the tier below, and what does the floor give me?The first limit you hit is often the entry tier, not the top one.
None of these four questions needs a negotiation. They need a pricing page that answers them, and the vendors that answer them are the ones worth buying from.
Questions people actually ask

The five questions this study keeps getting asked

Which tier should I buy?

This study cannot tell you, because the answer depends on the unit and the unit depends on your workload. What it can tell you is that the tier structure is uneven and that the top of the range is often not a number, so the question has to be put to the vendor.

Is a bigger jump between tiers good or bad?

It depends which side of it you are on. A ten times jump in allowance for a small price step is a generous tier you can grow into. A ten times jump in price for a small allowance step is the classic bait, and it is invisible unless you read both ladders.

Why only 9 of 106 companies?

Because almost none of them publish a tiered allowance to begin with. The rest publish a price, an AI mention, a single allowance or a contact form, and none of those is a ladder you can read.

Does an unlimited tier mean there is no cliff?

It means the vendor has not told you where the cliff is, which is not the same thing. Unlimited usually means a fair use limit that is not written down, and you will meet it in month two rather than in the pricing page.

Can I compute a market-wide allowance premium from this?

No, and the same reasoning applies to the price premium. One vendor in the set publishes both ladders, which is an anecdote. The finding is the scarcity, not a number.

Who this is for

Four readers, and what each of them should take

The same measurement reads differently depending on what you are doing with it.

You are buying. You know which number will stop you, and now you know that the number on the pricing page is usually not it. Ask for the allowance ladder and price the step, not the tier.

You are selling. Fourteen of a hundred and six companies publish a tiered AI allowance, and seven of those stop at a word. Publishing the allowance ladder would put you ahead of most of the market on the one question buyers are asking and cannot answer.

You are writing the comparison. A table of prices without the units is not a comparison, and the units are the part that decides the answer.

You are modelling unit economics. The allowance is the variable that scales with your success, and it is the one your revenue model will not see coming if you price it off the tier name rather than the published number.

Limits

What this does not tell you

  • A published allowance is a promise about the vendor's accounting, not about your workload. Two companies can meter the same work in different units and both be honest.
  • The dataset is B2B software, and it is not the AI-visibility category. These are the tools in the wider market, and the same questions apply to the narrower one with different numbers.
  • We read a pricing page, not a contract. The allowance a page states can differ from the one a signed order form says, and the page is the one a buyer reads first.
  • One vendor publishes both ladders, so the work-per-dollar figure is one observation. It is shown because it is the clearest case, not because it is a median.
  • The dataset was collected in July 2026 and re-coded in October. Prices and allowances move, and the re-coding is a snapshot of what the pages said.
Methodology

How we checked

The evidence is the 106-company hand-coded AI pricing dataset, collected in July 2026 and published at /research/b2b-saas-ai-pricing. Each record holds a billing-model code and a verbatim note taken from that company's own pricing page, so every figure here traces to a sentence a vendor wrote.

We re-coded the dataset for the shape of the allowance rather than the shape of the price. A ladder is a published per-tier allowance: a number of prompts, credits, tokens, questions, calls or actions that changes by tier. A single published allowance with no tiering is a single, a price ladder with no allowance is a price ladder, and an allowance expressed only as a rate is a unit price. The step between two tiers is the ratio of the published allowances, and every step factor on the page is computed from the numbers rather than read off the page.

The curated coding file carries the verbatim note for every row, and the analysis refuses to run if any of them does not match the record it came from, so the coding can be checked against the source. Two boundaries are worth naming. A vendor that publishes one number and then writes unlimited or custom above it is counted as a floor with a hidden ceiling rather than as a ladder, because the step between two numbers cannot be computed from one. And the work-per-dollar figure comes from a single vendor, because it is the only one in the dataset publishing both ladders.

VendorPage capturedRetrievedSHA-256 (first 12)
ai-pricing-datasetdata/research/s2/codes_batch1.json2026-07-23d914ecb951d7
Cite this study

Covering this research? Please link the primary source so readers can verify the data and methodology:

Markdown: [What stops you first is the allowance, not the price | DataDab Research](https://www.datadab.com/research/pricing-entitlement-cliffs)

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